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You can return your items within first 15 days from the delivery date. For exchange, return or delivery processes to be smooth, our customers should fill the necessary areas of the invoice coming with the product(s). Customers can return their items without any charge by using MNG Kargo code located on the bottom section of the invoice (within Turkey). Other delivery companies are not included in free exchange/return services. The company code should exactly be given to deliveryman while the item(s) are handed over to delivery. You can note our company code as 398913911 and our address as Barış Mh. Defne Sok. No:34 Nilüfer/BURSA TURKEY. The products that will be exchanged or returned should be unused and their tags and stickers should be intact and unharmed. The products should be returned in their original package in a resellable state. Customers should not stick tapes, write inscriptions on packages or deform them. Return and exchange claims cannot be accepted in any deformation situation. For the hygienic reasons, the products like swimsuits, underwear, socks and bikinis cannot be exchanged or returned. In first exchange, all products returned by MNG Kargo is free of charge. After we receive the item, it will be examined, exchanged and dispatched to you by our relevant department within 1-3 business days. After that, the customers are informed via e-mail about the process. By law and commercial mechanism, we cannot accept products without invoices for return and exchanges. Your refund is performed within 14 days from the time we receive the products if the items are complying with the return conditions. While provision code is presented to customers via e-mail, refund times vary. You can get more detailed information about this from the customer service of your bank with your provision code. You can ask us every kind of questions about product exchange and returns through our customer service (+90 444 30 79) within the hours of 08.30 and 18.30. One of the textile brands of Çetin Family, exxeselection.com helps its customers with working principles featuring customer satisfaction.